Back to Top
The Community Planning Handbook: How People Can Shape Their Cities, Towns and Villages in Any Part of the World
This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work
| Author(s) | By Nick Wates (Nick Wates Associates, UK). |
|---|---|
| Publisher | Taylor & Francis Ltd |
| Format | Hardback |
| Pages | 304 |
| Published in | United Kingdom |
| Published | 28 Jun 2017 |
| Availability | POD |
This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work
1. Introduction 2. General principles A-Z 3. Methods A-Z 4. Scenarios A-Z 5. Programmes 6. Case Studies Appendices
Nick Wates is a writer, researcher, publisher and project consultant specialising in community involvement in planning and design. He is director of Nick Wates Associates Limited, Community Planning Specialists, and Site Editor of communityplanning.net
